AXIS Frequently Asked Questions

Who is AXIS for?

AXIS is intended for individual sales professionals, sales managers and organizations seeking a consistent standard for sales conversations. Fit depends on the role, industry, sales process and the team's ability to put the framework into practice.

What is included in the Individual option?

The Individual purchase is US$1,497 and provides one named Representative user with access to the Representative training pathway and included programme resources. Certification is earned through a separate evidence-based assessment process, not automatically awarded for purchasing or completing lessons.

What is included in the Team option?

The Team purchase is US$3,497 and includes one named Manager learner plus two named Representative learners. The Manager's access is initiated following purchase; the two Representative accounts are arranged through the required onboarding call. This is not an unlimited-seat licence.

Do you offer larger organizational programs?

Yes. Organization arrangements are scoped and quoted individually according to the number of learners, implementation requirements and other agreed services. Request a conversation to discuss your requirements. No organizational price or service commitment applies until recorded in an accepted written proposal or agreement.

Is the price in Canadian or U.S. dollars?

Published Individual and Team prices are in U.S. dollars. Applicable taxes and the final payable amount appear at checkout. A card issuer may apply conversion costs or fees.

Is this a subscription?

The published Individual and Team options are one-time purchases, not automatically renewing subscriptions. Any separate recurring service would require a clearly described offer and express agreement before purchase.

How long do I have access?

The approved programme offers ongoing access without a scheduled course expiry, subject to the Purchase Terms. It is a licence to access training, not a transfer of intellectual property or a guarantee that a specific software platform will operate indefinitely.

What if AXIS is not right for me?

Individual and Team purchases carry a voluntary seven-calendar-day money-back guarantee measured from the original purchase date. You may review the course and request a full refund during that period without having to provide a reason. Requests must be sent to info@axis10steps.com and should include your purchase email and order reference. A completed refund ends the corresponding paid course access. This commercial guarantee does not limit any non-waivable statutory rights. See the Refund and Cancellation Policy for the full conditions.

Does watching a lesson or downloading a workbook end the guarantee?

No. Ordinary access to lessons and included downloads does not, by itself, cancel the seven-day voluntary guarantee. Customers must still comply with the applicable licence and confidentiality terms.

Will completing AXIS make me certified?

No. Completion and certification are separate. An AXIS Certified Representative™ must submit an authorized recorded sales conversation and required evidence, receive two independent Manager / Assessor scorecards, meet a minimum score of 19/25 with no dimension below 3, and receive Ian's final verification. The Manager certification follows its separate implementation assessment and final recorded approval.

Can I submit a customer sales recording?

Only if you have the necessary legal permission, confidentiality authorization and applicable recording consent. AXIS will specify an approved private submission process. Do not upload identifiable customer information to a public group or send recordings through an unapproved channel.

Can team licences be shared with other staff?

No. Included licences are for named learners. Requests to replace or transfer a learner must be directed to your AXIS Sales Manager; do not assume reassignment is included.

Can I speak with someone before purchasing?

Yes. Review the AXIS Sales Brief and programme details, or use the published booking option to discuss suitability and implementation questions before purchase.

Does AXIS guarantee better sales results?

No specific sales, conversion or revenue outcome is guaranteed. Results depend on individual performance, market conditions, implementation and factors outside AXIS's control.

Where can I read the governing policies?

Review the Privacy Policy, Terms of Use, Purchase Terms, Refund and Cancellation Policy, and Certification Standards linked in the website footer before purchasing. Questions can be directed to info@axis10steps.com .