Refund and Cancellation Policy

One-time programme purchases

Individual and Team offers are one-time purchases, not automatically renewing subscriptions. No recurring charge is created by purchasing these offers. We offer a voluntary seven-calendar-day money-back guarantee beginning on the original purchase date. You may review the course and request a full refund within that period, without needing to give a reason. Accessing lessons or downloading included materials does not, by itself, void this guarantee. After the seven-day period, no voluntary refund is offered. This policy does not restrict any non-waivable cancellation, refund, misrepresentation, non-delivery or other consumer remedies under applicable law.

How to request a refund

Email info@axis10steps.com with your name, purchase email, order number, purchase date and a brief description of the issue. Do not provide full credit-card details. We will acknowledge and consider the request under the applicable policy and law; approved refunds go through the original payment method where practicable.

Access after refund

Following a completed refund, corresponding learner entitlements and access may be ended in accordance with applicable law and the agreed purchase terms. Any certification or use-right consequence must be explained when relevant; a pending request alone does not automatically revoke access.

Cancelled bookings

Cancelling or rescheduling a free Sales Brief, Call Audit or introductory appointment is not the same as cancelling a paid course order. Paid consulting, implementation or separately booked services follow the signed statement of work or terms shown when booked, subject to applicable law.

Payment errors and duplication

Contact info@axis10steps.com promptly if you believe you were charged incorrectly or placed a duplicate order. We will investigate and correct verified errors. Statutory chargeback and payment-dispute rights remain unaffected.

Certification and assessments

An assessment outcome, request for additional evidence or unsuccessful certification attempt does not itself create a refund right beyond this policy or applicable law. Completion and certification standards are separately stated on our Certification Standards page.

Legal rights and contact

Nothing in this policy limits any mandatory statutory refund, cancellation or consumer-protection rights. Contact: VenCap Developments LLC, info@axis10steps.com